Returns


Returns / Refund Policy

ORDER CANCELLATION

If you contact Lvmous within 24 hours of placing your order it may be possible to cancel your order. Please email us at lvmous@hotmail.com and we'll do our best to help.

 

Our policy lasts 30 days. If 30 days have gone by since you received the products, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

Any item not in its original condition, is damaged or missing parts for reasons not due to our error .with all tags still attached as any returns that do not meet our policy will not be accepted and will be sent back to the customer.

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

 

FAULTY ITEMS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at lvmous take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to report, please make your request clear when contacting lvmous@hotmail.com about the fault.

 

Shipping Address
To return your product, you should mail your product
to:

NO.309, Building 2, 450 Bulong Rd, Longgang Shenzhen, 518000 Guangdong, China

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Returns of faulty goods must be returned to us within 30 days of being received by you. If you return an item to us because it is faulty, we will include with your refund the postage you paid when returning the item to us.

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.


If you are shipping an item over $38, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds or replacements will be solely at the discretion of lvmous.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lvmous@hotmail.com.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lvmous@hotmail.com and send your item to: NO.309, Building 2, 450 Bulong Rd, Longgang Shenzhen, 518000 Guangdong, China.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Exchanges received outside the above time frames will not be accepted!

For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product can not be refunded.