FAQS


FAQ

1 HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

 

In general, orders typically process within 48 hours and transit time is typically 3-15 days.

 

2 HOW DO I TRACK MY ORDER?

You can click here to see the status of your order.

 

3. HOW DO I RETURN SOMETHING?

Please refer to our returns policy. Besides, lvmous cannot accept returned products that have been man-made damage.

 

4. HOW DO I USE A COUPON CODE?

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from lvmous. Coupon code cannot be used for orders already placed.

 

5.What if the products I received is damaged or missing items?

Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damage.

You must report damage or missing items within 3 business days of receipt by contacting us at lvmous@hotmail.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.

 

6.What happens if an item is not received?

In rare cases, you have not received the products for more than 15 days. Please contact lvmous@hotmail.com and we will deal with it immediately.

 

7. What forms of payment do you accept?

Our checkout page accepts Paypal as forms of payment.